The Industrial Finance Corporation of Mauritius (IFCM) Ltd, a wholly owned Government entity and duly licensed by the FSC, is currently seeking to recruit a motivated and experienced candidate for the post of Debt Recovery Supervisor. ReportIng to the COO, the Debt Recovery Supervisor will be responsible for managing the team of debt collectors, organizing, and keeping track of customer’s outstanding debt accounts and ensure necessary corrective actions. He/ She will also have to contribute to development of strategies for the Collection Unit and meet the company’s portfolio targets and objectives.
Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
Create and implement strategies to increase the number of successful collections on outstanding debt.
Recruit, hire, train and evaluate staff members within the collections department to ensure enough staff members are available to handle the workload.
Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.
Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
what you need to know
Degree in banking or finance.
At least 5 years of proven experience in a similar role with an exposure in the financial services sector.