Job Description

Monitoring Supervisor

Port Louis



Expires on 20 May, 2022

Job Detail


The Industrial Finance Corporation of Mauritius (IFCM) Ltd, a wholly owned Government entity and duly licensed by the FSC, is currently seeking to recruit a motivated and experienced candidate for the post of Monitoring Supervisor.

Reporting to the CEO, the Monitoring Supervisor will be responsible for the overall management of the unit, including assessment of claims for credit facilities provided by IFCM.


Build, develop and lead the team to monitor the respective schemes and proactively ensuring that appropriate measures and actions are taken by parties to minimise claim requests.
Liaise with other Units involved in operating these schemes and provide technical and strategic advice about claim management, processes, and procedures, including legal aspects to Board/Committees.
Build up a proper claim database and provide updated, accurate and timely information to Board and Committees.
Liaise directly with stakeholders/partnering institutions with a view to put up in place process and improve flows for ensuring effective and efficient claim management and clarifications of roles and responsibilities.
Carry out visits jointly with officers to verify information provided by clients, consider any remedial steps in case of any deviation from set objectives of beneficiaries of the above schemes as per terms and conditions laid down in facility letter and resolve issues.
Seek clarifications and follow up, where accounts show arrears and sign of bad debts and advise collaborating partners for remedial actions.
Scrutinise and /or process claims and seek approval from Board for refund.
Ensure that bad debt provisions are maintained and write offs managed in line with the company's policies and procedures.
Liaise with internal and external auditors in matters relating to provisioning and claims management.
Liaise with legal team for advice pertaining to claims and to resolve matters pertaining to court cases.
Provides updates on caseloads to Board/Committees as required.
Train, assist and review team members' work and provide guidance to subordinates.

what you need to know


Degree in Finance, Economics, Banking or any other related field acceptable to the Board.
At least 5 years of proven experience in a similar role with an exposure in the financial services sector.

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Job information

Job Reference:


Published Date:

7 May