Job Description
Job Detail
overview
Our client in the retail sector is seeking to recruit for the post of Head of Retail Operations who will report to the General Manager - Retail Operations. The incumbent will be responsible for driving the day-to-day operations of the retail outlet and ensuring efficient stock management, handling and professional customer service.
Responsibilities:
Retail Outlet & Sales Operations:
Drive the daily operations of the retail outlet to ensure a smooth and efficient shopping experience for customers.
Lead, motivate and manage the retail team to achieve sales targets and operational goals.
Monitor, analyse and report on store performance.
Implement strategies to optimize sales and customer experience.
Ensure the showroom is well-organized, visually appealing and stocked with the right products.
Ensure compliance with health, safety and quality standards within the retail outlet and the store.
Store & Inventory Management:
Management the attached store, ensuring timely handling of both incoming and outgoing stock and proper housekeeping.
Monitor stock levels and coordinate with the main warehouse to ensure availability of key products.
Implement and maintain effective stock control measures to minimize shrinkage, losses and damages.
Logistics & Home Delivery Operations:
Ensure smooth coordination of home deliveries and warehouse pickups for customers.
Work closely with logistics team to optimize delivery efficiency and cost.
Aftersales Service & Customer Complaints Handling:
Manage the aftersales service department, ensuring systematic tracking and prompt resolution of customer concerns and complaints.
Develop and implement policies to improve customer satisfaction and retention.
Monitor customer feedback and take proactive measures to enhance service delivery.
Customer Relations & Experience:
Foster strong relationship with customer by ensuring high-quality service and support.
Implement customer feedback mechanisms to continuously improve shopping experiences.
what you need to know
Profile:
Bachelor's degree in business administration, Retail Management, Supply Chain Management, or a related field.
Minimum of 3 years of experience in retail operations, preferably in the furniture or home improvement sector.
Proven track record in managing store operations, logistics and aftersales service.
Experience in managing teams and driving operational excellence.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Strong knowledge of retail operations, stock management, and logistics.
Customer-focused mindset with strong interpersonal and communication skills.
Ability to analyse data and implement strategies for continuous improvement.
Knowledge of health and safety regulations related to retail and warehouse operations
CV Form
Job information
Job Reference:
2507-HRO-ARL
Published Date:
14 February