Job Description

overview

Our client is seeking to recruit a dedicated, detail oriented Key Account Specialist who will be ready to support key client relationships in a dynamic and growing company. The Key Account Specialist will report to the Head of Commercial.

Responsibilities:

Work closely with Key Account Managers to ensure full compliance and support throughout the onboarding process for new clients and employees across the African
continent.
Update existing client files, implement new workers, and make necessary changes in the company’s ERP system to keep it properly updated.
Ensure high-quality deliverables for onboarding, offboarding, salary or contract changes, and other assignments, meeting clients’ specifications and needs.
Respond quickly to client queries and assist with new requests and proposals.
Coordinate with the company’s network of in-country partners to ensure timely enrollment of medical insurance, life insurance, and pension schemes for clients, as well as supporting immigration processes for expatriates throughout Africa.
Manage and support clients’ requests for staff terminations.
Collaborate with the Key Accounts team to develop new proposals that meet client needs, concerns, and objectives.
Provide accurate guidance on the company’s services.
Monitor the portfolio of clients and workers to ensure all necessary contracts, SLAs, work orders, addendums, and related documents are in place.
Perform any other tasks requested by clients or Key Account Managers.