Job Description

overview

Our client in the FMCG is seeking to recruit a dynamic Commercial Manager. This role is instrumental in driving day-to-day sales and commercial operations, and fostering key client relationships. Working closely with the Senior Commercial Manager, the ideal candidate will contribute to the overall success of the organization by achieving sales targets, ensuring optimal commercial performance, and nurturing strong business relationships.

Responsibilities:

Strategic Planning:
Work with the Senior Commercial Manager in the formulation and implementation of comprehensive sales strategies aligned with the company's long-term business objectives.
Anticipate industry and policy changes, advising management on potential risks and opportunities.
Monitor and analyze sales data regularly to track performance, identify areas for improvement, and adjust strategies accordingly.
Support the General Manager and Senior Manager in feasibility studies and exploration of new products or industries.
Lead the preparation and presentation of comprehensive business plans for sales and commercial departments, including research and analysis, defined objectives, strategies, financial projections, implementation plans, and risk management.

Operational Management:
Oversee the day-to-day operations of Sales, HORECA and Cigarette departments, ensuring consistent standards across services.
Translate business plans into clear operational and sales targets for the team.
Establish and enforce operational policies, procedures, and best practices to enhance efficiency, reduce costs, and improve overall performance.
Analyze financial reports and performance metrics to manage budgets, forecast financial performance, and allocate resources effectively to support operational needs.
Oversee commercial negotiations, stepping in personally when stakes are high or when strategic alignment and leadership presence are required, while ensuring day-to-day negotiations are effectively managed by direct reports.
Identify, assess, and implement technological solutions to improve operational efficiency, such as automation, tracking systems, and data analytics.

Client Relations and Partnership Management
Develop and nurture relationships with existing distributors and retail partners through regular engagement, site visits, and events, ensuring the company is represented with professionalism, responsiveness, and credibility.
Represent the company at industry events, networking platforms, and supplier/client forums, strengthening the company's position, reach and financial protection.
Evaluate the performance of external partners, address shortcomings, and negotiate improvements to service levels and contractual terms.
Actively participate in cross-cluster and group-level engagements and nurture relationships to ensure operational alignment, knowledge sharing, and coordinated service delivery where interdependencies exist.
Coordinate with all relevant local and international authorities, including the British American Tobacco, the Mauritius Police Force, the Ministry of Health and Quality of Life, and the Ministry of Commerce and Consumer Protection.

Financial Monitoring & Reporting
Monitor departmental revenue, costs, and profitability against targets.
Implement transparent systems for commissions, cost allocation, and margins.
Prepare accurate and timely reports for management decision-making.
Identify underperforming accounts or services and recommend corrective action.
Analyze revenue streams, margins, and operational costs to identify opportunities for profitability improvement and sustainable growth.
Maintain financial discipline while supporting growth.

Leadership & People Management
Lead and manage a high-performing Sales and Commercial team, providing guidance, support, and regular performance evaluations.
Identify and develop talents at all levels while building a conducive environment for growth and development.
Work closely with HR to design and implement relevant people strategies to promote a positive and supportive work environment.
Foster a culture of performance, collaboration, and continuous improvement.
Promote accountability through structured feedback, development plans, and recognition of high performance.
Encourage synergy among the sales team, procurement team, marketing and business development team, and the warehouse, logistics and distribution team to ensure smooth operations and efficient communication.