Job Description

overview

Our client in the financial sector is seeking to recruit a highly skilled and experienced Lead to join the Motor Insurance team within General Insurance Operations. This role is pivotal in overseeing and driving excellence across motor claims, underwriting, recovery, and service provider payments. This pivotal leadership role is responsible for strengthening operational performance, ensuring sound risk management, and delivering high standards of service quality, compliance, and customer satisfaction across the motor insurance value chain.

Responsibilities:

Lead and oversee end-to-end motor claims operations, ensuring timely, fair, and compliant settlement.
Provide technical leadership on complex, high-value, and disputed claims.
Oversee and strengthen motor underwriting processes, risk assessment, and pricing discipline.
Develop and implement motor underwriting strategies aligned with policies, actuarial assumptions, and emerging risks.
Manage recovery processes, including subrogation and third-party recoveries, to optimise claims cost.
Ensure effective risk management, controls, and regulatory compliance across claims and underwriting.
Lead, mentor, and manage technical teams to drive operational efficiency and service quality.
Collaborate with internal stakeholders to improve process efficiency, customer satisfaction, and governance.
Assess product performance, identify improvement opportunities, and recommend enhancements to products and services.
Ensure robust controls and processes are in place and escalate deviations or risks as needed.
Collaborate with cross-functional teams to drive process efficiencies, customer satisfaction, and regulatory compliance.
Oversee relationships with garages, surveyors, loss adjusters, and other service providers to ensure cost control, service quality, and contractual compliance.
Monitor and approve service provider payments in line with agreed terms, controls, and delegated authorities.