Job Description

overview

Our client is seeking to recruit an After Sales Support Officer.

Responsibilities:

Administrative Support:
Provide day-to-day administrative assistance to the After Sales team.
Manage and maintain customer files, service records, invoices, quotations, and related documentation.
Prepare reports, correspondence, and administrative documents as required.

Customer Service Support:
Act as a point of contact for customers regarding service-related queries and requests.
Receive and process customer requests, complaints, and follow-ups in a professional manner.
Coordinate appointments and service schedules with customers and the technical team.
Ensure customers receive timely updates on the status of their requests.

Coordination & Follow-up:
Coordinate with technicians, spare parts, sales, and other departments to ensure smooth service delivery.
Assist in monitoring service activities and ensure deadlines are respected.
Support the preparation of service performance reports.