Job Description

overview

Our client in the construction and real estate is seeking to recruit a proactive and personable Client Relationship and Sales Officer to manage and nurture relationships with clients, ensuring excellent service delivery and client satisfaction. The successful candidate will serve as a primary point of contact for clients, address their needs and
concerns, and support long-term engagement and loyalty. The ideal candidate will report to the Commercial Manager and Marketing Manager.

Responsibilities:

Act as the main liaison between the company and clients, ensuring smooth communication and prompt issue resolution.
Build and maintain strong, long-lasting relationships with new and existing clients.
Respond to client inquiries via phone, email, or in-person meetings in a professional and timely manner.
Coordinate with internal departments to ensure client requirements are clearly understood and met.
Follow up on client feedback and take proactive steps to improve service delivery.
Maintain accurate records of client interactions, sales agreements, and service requests.
Support client onboarding processes and provide information about products or services.
Prepare reports on client satisfaction, retention, and service quality metrics.
Identify opportunities to upsell or cross-sell additional services/products.
Represent the company at client meetings, events, or industry gatherings as needed.