Job Description
Job Detail
overview
Our client, in the luxury hospitality and travel sector is looking for an extremely precise, highly organised and detail-oriented candidate for the post of Client Services & Operations Coordinator to join its backoffice team. Reporting to the Director of Operations, the incumbent will be responsible to accompany the clients at every step of their journeys, offering a curated selection of hotels, villas and cruises.
Responsibilities:
Preparation of Client Quotations:
Receive detailed briefs from the Director of Operations (dates, hotels, stay requirements).
Research hotel rates, booking conditions, payment policies, and room options via hotel websites and partner platforms.
Compile clear, well-structured, and visually appealing offers, including photos for each proposed room category.
Post-Booking & Partner Follow-Up:
Manage post-booking communication with hotel partners.
Track confirmations from initial booking through to post-departure follow-up.
Ensure all stay details are accurate and confirmed.
Client & Booking Data Management:
Accurately record all client and booking information in the internal software (stay confirmations, guest details, room types, rates & commissions, arrival/departure details, concierge requests and special notes...)
Task & Workflow Management:
Track and manage tasks linked to each client request to ensure deadlines and follow-ups are respected.
Creation of Stay Confirmations:
Design branded stay confirmation documents using Canva, based on information recorded in Notion.
Anticipation & Attention to Detail:
Think from the client’s perspective to anticipate needs and ensure a seamless luxury stay.
Identify potential issues in advance and flag them internally.
what you need to know
Profile:
At least 1 to 2 years of relevant professional experience.
Background in reservations, client services, or operational coordination would be advantageous.
Exceptional attention to detail and strong organisational skills.
High level of precision and accuracy.
Ability to learn quickly and understand luxury hospitality standards.
Strong autonomy and sense of responsibility.
Comfortable working remotely and managing multiple tasks.
Good written English.
Interest in luxury travel, hotels, and hospitality is a strong plus.
No knowledge about luxury travel is requested, training will be done.
Comfortable working independently in a remote setup.
Sharp, detail-oriented, and proactive individual.
Strong communication and organizational skills.
CV Form
Job information
Job Reference:
2608-CSOC-ARL
Published Date:
21 February