Job Description

overview

Our client in the Retail Sales sector is seeking to recruit a dynamic Corporate Sales Manager who will report to the Head of Sales. The incumbent will be responsible for driving the growth, profitability, visibility, and strategic positioning of company's Corporate Sales Department. The role focuses heavily on expanding the B2B portfolio, strengthening corporate relationships, elevating company's corporate visibility, and ensuring seamless execution of all B2B operations.

Responsibilities:

Strategic B2B Leadership & Team Management:
Lead, mentor, and empower the Corporate Sales team to achieve departmental revenue and operational targets.
Build a culture of accountability, responsiveness, and strong customer-centricity.
Coach the team on corporate acquisition strategies, tender participation, solution selling, negotiation techniques, and pipeline management.
Promote compliance with company policies, sales standards, and ethical practices at all times.

Corporate Business Development, Revenue Growth & Portfolio Expansion:
Achieve and exceed monthly corporate sales targets, ensuring break-even and profitability for the Corporate Department.
Develop and execute a structured B2B acquisition strategy focusing on strategic sectors.
Maintain a dynamic B2B pipeline with strong visibility over upcoming projects, tenders, and renovation cycles.
Identify and pursue high-value opportunities.
Conduct ongoing market intelligence to anticipate and respond to corporate demand trends.

Corporate Visibility & Market Positioning:
Represent the company at high-level business events, corporate networking forums, industry exhibitions, trade fairs, and chamber of commerce activities.
Develop and maintain strategic relationships with key influencers such as developers, architects, interior designers, project managers, CEOs, facility managers, and procurement heads.
Strengthen the company's online corporate presence-especially through curated LinkedIn visibility, project updates, and professional networking engagements.
Identify and create opportunities for corporate exposure.
Ensure all corporate-facing materials (catalogues, decks, proposals) project a consistent and premium brand image.

B2B Account Management & Client Experience:
Maintain and grow long-term relationships with key accounts, ensuring repeat business and deeper engagement.
Conduct periodic courtesy visits and strategic review meetings with decision-makers within client organisations.
Ensure the Corporate Customer Satisfaction Score (CSS) remains at or above the internal benchmark.
Address client issues promptly, professionally, and proactively, minimising escalation and enhancing retention.
Develop customised corporate proposals and commercial offers aligned with client needs and project requirements.

Operational Excellence, Processes & Controls:
Manage relationships with external IT vendors.
Oversee the end-to-end B2B order management cycle-from enquiry to quotation, order creation, logistics coordination, delivery, and post-delivery follow-up.
Ensure accuracy of data in CRM, proper customer creation, and proper management of sales orders and delivery notes.
Work closely with suppliers and vendors to secure product availability and ensure timely delivery for corporate clients.
Maintain up-to-date digital e-catalogues, brochures, and corporate product listings.
Enhance operational processes continuously to reduce errors, accelerate fulfilment, and improve the corporate customer experience.
Collaborate cross-functionally with Finance, Logistics, Inventory, and Marketing to ensure seamless operations.

6. System Performance & Monitoring
Prepare timely and accurate sales reports, forecasts, activity summaries, and pipeline analyses as per company standards.
Monitor staff performance, discipline, attendance, and adherence to work protocols.
Uphold strict compliance with company policies, approval matrices, pricing structures, and internal controls.
Ensure transparent communication with management on risks, opportunities, and performance gaps.