Job Description
Job Detail
overview
Our client in the education and migration services is seeking to recruit a Customer Relationship Support.
Responsibilities:
Be the first point of contact to the customers.
Making follow up calls and set up appointments.
Communicating with existing clients via Whats app, email and phone calls.
Keep Customer records up to date on the CRM.
Assist Case Managers in successfully building clients cases in a timely and efficient manner.
VET documents and prepare statements to support clients application.
Follow-up with clients on outstanding documentation.
Preparation of Online submission for Visa Applications.
Data entry and file submission management through Government Online portals.
Responding promptly and effectively to clients and reporting line queries via phone, messages & emails.
Collaborate with other team members in the business for an effective and positive outcome of client cases.
Participate to social media marketing when required.
Participate actively to radio and newspaper interviews when required.
what you need to know
Profile:
HSC/Bachelor Degree
1 year experience in Customer Service.
A flexible and adaptable attitude.
Great diligence and a can do attitude.
Excellent written and verbal communication skills both in English and French.
Excellent organizational and time management skills.
Capable to work individually after training session.
Able to take initiative when decision making is required.
Proficient in English and French.
Proficient with Microsoft Office suite, Zoom and Teams.
Dress in a tidy and well-groomed manner and wear any uniform or company branded clothing when requested.
CV Form
Job information
Job Reference:
2603-CRS-ARL
Published Date:
12 January