Our client in the health care sector is seeking to recruit a dynamic Operations Manager who will report to the Management Committee and/or any relevant Committees within the company structure.
STRATEGIC PLAN DEPLOYMENT
Roll out and report to relevant parties on status and outcomes of the Strategic Plan by preparing and presenting timely and effective reports to the Management Committee with appropriate Analysis that focuses on:
Progress towards goals
Significant deviations from goals or issues on fund rules/compliance
Plans for corrective action for any identified roadblocks.
Performance trends and Business opportunities
Performance improvement activities
Once agreed, support and drive the implementation
Ensuring the SLA's with the Administrator is strictly adhered
Aligning objectives set by the Parent Association.
Flag problems and provide creative and innovative cost-effective improvement solutions for any obstacles encountered.
MANAGING OPERATIONAL EFFECTIVENESS AND FINANCIAL PERFORMANCE
Develops and maintains key relationships with all stakeholders.
Maintain budgets and optimize expenses.
Generate innovative means for capturing new streams of revenue.
Develop Operational Efficiencies by setting up standards through Standard Operating Procedures, Flow Charts and Internal Policies.
Control the outcome of all outsourced vendors/consultant/suppliers by setting up Service Level Agreement including performance indicators, monitors performance of each service area, provide feedback to vendors with an aim to ultimately improve the company value chain.
Develops plans and facilitate effective team meetings to share important customer or product knowledge resulting in improved communication and proactive resolution to customer inquiries.
Regularly review outstanding claims and delayed premiums with relevant parties to ensure effective credit management.
Set up and roll out a Sales strategy. This entails the development of a sales team, i.e. utilising existing resources, executing sales techniques including sales pitch, synchronizing sales operations and providing sales analysis/trends.
Set up and roll out a Marketing strategy. Understand our current market and identify the needs of the customer to create products that would satisfy their medical needs as well and new markets for growth.
Establish and ensure adherence to personnel policies.
Recruit, orient, evaluate, discipline, supervise and guide staff.
Ensures that Departments are correctly staffed at all times
Ensures that the most suitably qualified team member is appointed in the event of a vacancy and approves the recruitment of all team members
Motivates the team by creating a stimulating, positive and energetic work atmosphere
Roll out Performance Standards. Conducts regular performance appraisals for the team, identifying areas for development and ensuring that all training/development activities are effective.
Ensures that all team member grievances are investigated using the correct procedure and taking the appropriate action
Perform any cognate duties as may be assigned by Management.
what you need to know
An undergraduate degree/Master Degree.
5 years relevant experience at a leadership role in managing successfully a provident fund or similar.
Proven ability to analyse problems analytically, develop opportunities and implement innovative solutions.
Comprehensive experience (including fiscal responsibility) of working in a successful leadership role within Insurance or Medical Provident Fund.
Proven track record of leading, managing and developing a team especially within marketing and sales and capable of maximizing revenue and minimizing expenses.
Prove people management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
Understanding of risk management and ability to persuade others to follow best practices.
Proven ability in numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication.
Highly organized, meticulous attention to detail with a strong work ethic.
Computer literate. Able to demonstrate working knowledge of MS Office (Word, Excel, PowerPoint and Outlook).
Strong commitment to deliver results and make a meaningful contribution in a team environment.
Ability to analyse complex problems and structure issues for detailed resolution.
Demonstrates a well-organised and logical approach to work.
Ability to work under pressure and meet deadlines.
- Health Care