Job Description
Job Detail
overview
Our client, a leader in the building contractor and construction sector is seeking to recruit an Operations Manager who will report to the COO. The ideal candidate will be a highly customer-centric leader capable of articulating and implementing a compelling vision for an elevated customer experience in the B2C sphere.
Responsibilities:
Conduct market research to analyze clients needs in the ‘domestic construction’ market segment.
Identify potential market segments and devise strategies to grow revenue and profitability.
Manage site teams profitably and ensure that projects are completed safely within budgets and time allowed.
Prepare and submit business plan and annual budgets to Management.
Recruit and select teams at operative & supervisory level for projects execution.
Devise incentive schemes with the Human Capital department to encourage staff retention.
Define and track key performance indicators (KPIs) to measure performance of teams.
Train operatives to increase efficiency and ensure cross-functional training.
Devise a system to measure customer satisfaction and receive feedback.
Set up an online platform to manage customers enquires and requests for quotations.
Evaluate the feasibility and potential risks assessment of projects.
Promote a culture of entrepreneurship and encourage employees to generate and pursue innovative ideas.
what you need to know
Profile:
Master's degree in management or a related field.
At least 10 years of experience in managing a startup or proven experience in the construction sector.
Customer centric with exceptional project management and leadership skills.
Excellent communication, negotiation, and presentation abilities.
Strong networking and relationship-building skills.
At ease with digital channels and customer experience.
CV Form
Job information
Job Reference:
2346-OMGR-ARL
Published Date:
22 January