Job Description

overview

Our client is seeking to recruit a Senior Credit Controller who will report to the Financial Controller.

Responsibilities:

Maintain accurate, up to date debtor records and client account data.
Monitor and enforce credit limits, collection policy and approved payment terms.
Drive debtor recovery against set targets, including direct negotiation of payment plans with overdue accounts.
Review customer credit limits on a regular basis against financial statements and payment history and act on the findings.
Manage orders placed on hold due to unsettled payments or exceeded credit limits.
Prepare and distribute debtor ageing reports, recovery forecasts and other periodic or ad hoc reporting to management.
Liaise with the sales team and external clients to resolve account queries and disputes and to support timely collection.
Escalate and coordinate with legal counsel on accounts requiring formal recovery action.
Resolve customer complaints relating to billing or accounts and act to prevent recurrence.
Plan and allocate work across the Credit Control team and oversee day to day performance.
Coach, train and mentor team members, including new recruits, to build capability within the team.
Take a more active role in cash flow forecasting and working capital management, in coordination with Finance leadership.
Act as the primary escalation point for the team on complex or high risk accounts.