Job Description

overview

Our client, in the automotive industry is looking for a dynamic and experienced professional for the post of Service Manager to join its growing team. The incumbent will oversee the service department operations, ensuring top-quality maintenance and repair services while delivering exceptional customer experiences. This is a key leadership position for someone who thrives in a fast-paced environment and is committed to driving performance and team development.

Responsibilities:

Manage daily operations of the service department.
Lead, coach, and mentor service technicians and support staff.
Ensure compliance with manufacturer and company standards.
Maintain high levels of customer satisfaction and retention.
Develop and track service KPIs and efficiency metrics.
Oversee parts ordering and inventory control.
Handle budgeting and department forecasting.