Job Description

overview

Our client is seeking to recruit a Service Parts Planning & Supply Specialist to ensure the timely availability of correct spare parts for after-sales repairs by implementing effective planning, strong supplier management, cost-efficient sourcing, and proper handling of returns.

Responsibilities:

Planning & Availability:
Forecast spare parts needs based on consumption trends and service load.
Track availability status expected arrivals and shortage alerts.
Recommend part alternatives when applicable.

Supplier & Sourcing Management:
Build and manage supplier network locally and internationally.
Source parts beyond traditional channels (B2B platforms, distributors, OEM affiliates).
Negotiate pricing, lead times, and terms; maintain updated catalogues.
Establish and monitor supplier SLAs.

Procurement & Order Follow-Up:
Prepare purchase requests and track orders until delivery.
Monitor backorders, update ETA, and coordinate shipment documentation.
Maintain procurement records and supplier files.

Shipment & Cost Optimisation:
Coordinate part shipments with finished goods to reduce freight cost.
Propose economical purchase quantities and consolidation strategies.
Evaluate logistics cost vs urgency for best value decisions.

Financial & Risk Oversight:
Monitor stock ageing trends & flag potential obsolete items.
Recommend mitigation: small-batch purchase, part return, liquidation, swaps.
Assist with accuracy of parts mapping and item codes with store team.

Reverse Logistics:
Manage defective/unused part returns and warranty settlement.
Follow up on credit notes/claims and maintain documentation.

Communication & Coordination
Liaise with technicians, store and service advisors on parts requirements.
Provide weekly status reports on orders, ETA and supplier performance.